My boyfriend (Dan Herbert) transferred me (Macie Miller) $***.** via text message from...

GetHuman-maciemil's customer service issue with Green Dot from November 2018

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The issue in GetHuman-maciemil's own words
My boyfriend (Dan Herbert) transferred me (Macie Miller) $***.** via text message from his account today (**********). I accepted and entered my phone number, code, and then card number. I received the confirmation text that said I successfully received the money* however, the funds are not showing in my account. I want to make sure that the transfer is going to the right account and*or why is it not showing in my account.
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Green Dot

Customer service issue
Reported by GetHuman-maciemil
Nov 29th, 2018 - 9 mons ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-maciemil started working on this issue
Nov 29th, 2018 5:01pm
GetHuman-maciemil indicated the issue is not fixed yet.
Nov 29th, 2018 5:03pm