Green Dot Customer Service Issues

I purchased a reloadable prepaid card with $65.05 loaded on it. When I tried calling the number provided on the package, I couldn't complete the registration process. Despite preferring not to conduct business online, I attempted to register the card on the website but encountered technical difficulties. After numerous unsuccessful attempts, I finally managed to get through on December 3, [redacted]. I provided my card details, social security number, and address, only to be informed by a customer service representative that my card would not be eligible for online or ATM withdrawals. Three weeks ago, I bought another Walmart card, loaded $[redacted] on it, and registered it with the expectation of receiving a permanent card by mail. I noticed that both cards are issued by Green Dot. Green Dot sent a text message with a link requesting me to verify my identity by taking a picture of my ID and submitting it, but after inputting the card number and clicking "continue," the process seems to stall despite having a stable WiFi connection. I am in urgent need of assistance as I have been unable to use a card for online purchases for a month due to these issues with Green Dot.

I am experiencing ongoing issues with Green Dot and MoneyPak since the 19th of last month. I submitted my ID verification as requested by Green Dot, but it was initially rejected due to the image quality. After resubmitting, it was accepted, but then my $[redacted] MoneyPak card got blocked, requiring me to request a refund. Similarly, my Green Dot card is also blocked. I had ordered a new card, but since I haven't received it yet, I can't access online help without the card number. Additionally, I assisted a friend by loading funds onto her MoneyPak card using mine, which is now locked. It has been over two weeks since I requested a refund, with no confirmation or progress. When I attempted to refile the refund request, I received an error message. I urgently need to speak with a customer service representative for assistance.

I recently encountered an adult dating site ad, which prompted me to explore a free trial offer for three days by providing my credit card information. To ensure safety, I used a Greendot card, as I was not inclined to pay for a membership. After trying the service for one night, I promptly cancelled to avoid any charges. While attempting to contact their customer service through a 1-[redacted] number provided for one day only, I received no response, and no number was available the following day. Despite an email confirmation assuring me that I would not be charged, I was indeed billed $39.99 USD. I am seeking a refund for this charge and plan to lodge a complaint with the BBB regarding this matter.

I recently received my personalized card from Greendot, but when I tried to activate it, there was an issue. The automated system would not accept the security code on the physical card I received. I had to use the security code from my online card instead. When I called customer service to address this problem at 10am today, the representative I spoke to did not comprehend the issue properly. Despite my attempts to explain, I felt the representative was rude and unhelpful, eventually transferring me to a Spanish-speaking queue. This experience has left me very dissatisfied with Greendot, and I am considering canceling my account due to the poor customer service encounter.

I canceled my Green Dot card in late October due to it being lost. Since then, I have not received a replacement card. It's been over a month, and my bills are still coming in. I have no way to access the money in my account, as my payroll checks are still being direct deposited. The automated system does not allow me to speak with a representative because it doesn't recognize my social security number, likely due to the card being canceled. This is my fourth attempt to resolve this issue with no success. Please contact me about this matter. I have been a Green Dot customer since [redacted] and never encountered any problems until now. Please mail me my card so I can pay my bills. Thank you. Kevin J. [redacted] Faye St. Apt. 5, Waco, Texas [redacted]. Note: I have moved from [redacted] Webster, Waco, Texas [redacted].

Hello. I am Barbara Johnson. I received two pieces of mail today that require your attention promptly. Firstly, an individual named Lenord Fields was sent mail regarding his Green Dot Card to my address at [redacted] Dick Jones Rd., Hayesville, N.C. [redacted]. Mr. Fields no longer resides here, although he lived on this road a few months ago. Please cease sending any more credit card information for him to this address. Secondly, I received mail from you about Green Dot card usage. I do not own a Green Dot card; I have a MyVanilla card and have not had a Green Dot card in almost two years. It is possible that my ex-boyfriend, Mr. Edward Nicholson, is attempting to obtain one in my name. He is currently facing charges for breaching a restraining order. Please investigate this matter to ensure everything is corrected. Thank you, Barbara Johnson.

This is my fifth attempt at resolving my issue. I canceled my card due to losing it before Halloween. Despite speaking to a human representative on December 5 who said I would receive a new card in 7-10 days, I have not received it. My payroll check is still going into my account, and I am unable to access my funds. The automated system will not connect me to a human as my cancelled card is unrecognized. Bills are piling up. Please assist me. You can reach me at [redacted] My name is Kevin J. I've been a loyal Green Dot customer since [redacted] and never faced a situation like this before. Thank you for your assistance.

I was supposed to receive a $[redacted].00 wire from Ms. Brigid Gedhart on November 4th. My name is Clifford Newcomer from New Jersey, and I have an account with Credit Union of New Jersey. Ms. Gedhart has been showing me letters from Karen Murdock, promising the wire for a month. When I try to email Murdock, the message comes back undeliverable. I have received copies of emails from Karen Murdock and others from different banks. The confirmation number I have is G117018, all provided by Ms. Gedhart. I am concerned that there might be some type of fraud happening. I simply want my money or help understanding what happened to it. I am requesting assistance to comprehend the situation. Please reach me at [redacted] or [redacted]. Another contact shown to me by Ms. Gedhart was Charlotte. I have text messages sent over the last 45 days, promising my money, but with no results. Please get in touch with me.

I have faced two issues with Greendot and feel that they do not care about their customers. Despite my efforts, I cannot deposit my check due to a $14.30 over-limit issue. Customer service advised me to update to the latest version, but I cannot do so as I am currently -$5. I am unable to drive because of a broken foot, leaving me helpless. Even if I could drive, I reside in a small town with no cashing options. This company disappoints me greatly. After failing to return $[redacted] wrongly taken from my account, they now hinder my check deposit. The lack of care and morality from Greendot is disheartening. Numerous unaddressed complaints highlight their disregard for customers. Greendot's actions do not align with the ethical standards a company should uphold.

I am having an issue with MoneyPak. I provided ID to purchase it but couldn't add it to my bank card due to verification issues. Now, I am waiting for a refund as I was unable to be verified despite showing ID. It has been four business days, and by the 14th, I should have received the refund. I am concerned about the lack of customer service for MoneyPak, and after reading other complaints, I am starting to question the legitimacy of the service. My Green Dot card number is [redacted][redacted], and you can reach me at [redacted] or [redacted] I am Randy Birch, a CFO, and I am troubled by the suspicious processes involved.

I have not received my permanent debit card and have stopped using the temporary card. Despite this, I am still being charged monthly fees, resulting in a negative balance of approximately $15. I opened my account six months ago and have yet to receive the permanent card, only having the temporary one bought for $8 at 7-11 on Waialae Blvd. It seems unfair as this is not my fault. I am kindly requesting a refund of at least the $8 paid for the temporary card and all monthly charges incurred thus far. I have confirmed my correct address, but the card has not arrived, preventing me from using it for months, including withdrawing from ATMs. I have recently relocated to a new apartment at [redacted] Ena Road Apt #[redacted] Honolulu, Hi [redacted], as of November 14, [redacted]. I would greatly appreciate any refunds or reimbursements due to this inconvenience and loss of money.

I recently bought a Green Dot MoneyPak and encountered issues when trying to use it. After scratching the card, it instructed me to create a MoneyPak account online. Despite facing difficulties during the process, I attempted it multiple times. On my second try, the system blocked the money. I contacted a representative through GetHuman, who informed me that I couldn't transfer the funds to my Walmart MoneyCard due to the block. They advised me to request a refund, which I did. I am now reaching out to GetHuman for assistance in confirming the refund request and knowing the status of the PaperCheck. Who should I reach out to for this information?

I have been using an Account Now prepaid card for over a year. Recently, after being diagnosed with lung cancer and going on disability, I received a back payment of over $10,[redacted] from Social Security. I wanted to withdraw $8,[redacted] from my card to buy a used car. However, when I tried to use the card for the purchase, it was denied. Following customer service advice, I made multiple cash transactions at Walmart and a bank but encountered issues. My account was then frozen due to suspected card theft from the high volume of cash transactions. I had to send my ID and security info to Account Now to resolve the matter, causing a three-day delay that led to my phone being disconnected. Despite sending the required documents multiple times, there was no confirmation of receipt, and I was told to wait another three days for any updates. This situation has left me unable to pay bills or use my fixed income, and I am frustrated with the lack of communication and the inconvenience caused by my account being frozen.

I am experiencing issues when entering my claim codes. A message appears stating "an internal problem has occurred." Despite contacting customer service multiple times and being assured it would be resolved, I have yet to receive my money since November 12. I have reached out to three individuals who were also unable to locate the funds. This situation has caused me to lose money and business opportunities. I rely on this service for transactions, but it seems inaccessible. GreenDot, I seek your assistance in recovering the funds or providing replacements. Your prompt action on this matter would be greatly appreciated. Thank you for addressing this matter.

Hello, my name is Danielle Adams, and I am writing in hopes of resolving an issue. My husband assisted me by transferring money to his card so I could pay my cell phone bill online. Unfortunately, we were unaware of the nearly $10 charging fee, which led to insufficient funds when I tried to make the payment. Despite having $34 available, as per the receipt given by the store clerk, I could not proceed with the payment. As we are both on a limited income, with my husband experiencing work limitations, I kindly request to waive the service fee this one time and refund it to his card. This support will allow me to pay my bill promptly and prevent my phone from being shut off until next month when I receive my income. For further assistance, please contact us at [redacted]. Thank you, and best wishes for a Merry Christmas and Happy holidays to you and your loved ones.

I have a balance of $[redacted].07 owed to me due to a deposit error in my old Green Dot account ending in [redacted]. I have been in contact with the Green Dot Team via email on Nov 19th, where the amount was confirmed, and I was informed a check would be mailed within 14 days. Upon follow-up on Dec 6th, I was asked for additional documentation before receiving the check. Despite being assured the check was sent, it has been 25 days, and I haven't received the money. I am frustrated by the lack of communication, as my calls have not been returned. I would appreciate a phone call to resolve this matter promptly. You can reach me at [redacted]. Please leave a direct number for me to call back if I miss your call. Thank you. - Dave Simon, 24 Woodfern, Irvine, CA [redacted].

I contacted them to report a fraudulent transaction pending on my account, but was informed I couldn't dispute it until it posted. The next day, it posted for over $[redacted] in PlayStation charges, a service I don't use. Despite alerting them multiple times, they closed my account, added more PlayStation charges, and drained my bank account. They failed to respond to my calls and emails, further worsening the situation. I have only $86 left due to their negligence during the holiday season.

I have requested multiple times for a replacement card to access my funds for rent and bills, as I am facing eviction. This issue dates back to Oct [redacted] and remains unresolved. My veteran benefits and payroll checks are being deposited into my account, yet I have not received the replacement card despite numerous attempts. I provided my email and address for communication, but have not received any response. I have kept records of all communication and have now filed a complaint with the FDIC. I am contacting my congressman to address this issue to prevent other veterans or civilians from facing similar situations.

I've been trying repeatedly to reach a human representative via phone, email, and online without success. My replacement card, expected in October, was never received, leaving my funds inaccessible. I filed a formal complaint with the FDIC. Tomorrow, I will contact my congressman at 8 a.m. in D.C. I have not seen any effort from you to address my card issues. My V.A. benefit check is still depositing into my account; both V.A. records and my email attempts to reach you confirm this. Unfortunately, this situation has led to my eviction, putting a veteran in a dire position. I'll be reaching out to Green Dot Bank soon.

To Whom It May Concern, The card recently received, a Green Dot Cash Back Visa, is not the missing Walmart Money Card with a $[redacted] balance. I spoke with Miss Marn from Walmart Money Card who located my account but required me to update my information and create an account, which is challenging without the card number. I seek assistance in resolving this issue promptly. My efforts since 11/7/18 have caused me financial setbacks. To proceed, kindly guide me on setting up an account without the card number and what information needs updating. Sincerely, Bryan P. Ledet [redacted] Maude Ave. Abbeville, LA [redacted] DOB: 09/04/[redacted] Emails: [redacted] or [redacted] Phone No: [redacted] Brother's Phone: [redacted] (used previously) Old Phone: [redacted] Looking to cancel the lost card, retrieve the remaining balance after fees, and receive a replacement card promptly. Thank you for your attention. Sincerely, Bryan P. Ledet Girlfriend: [redacted], [redacted] Her Mother: [redacted]