Hello, my name is Miesha Williams. I have been having problems logging into my account...

GetHuman1697663's customer service issue with Green Dot from December 2018

Help with my Green Dot issue
Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1697663's own words
Hello, my name is Miesha Williams. I have been having problems logging into my account. My original email and number listed were compromised or hacked into. My gmail is still under review and is not accessible. But my phone number is clear. I cannot reset my password or receive a verification code via txt. I have been calling daily about this issue. My rent is due lol. I’d appreciate if someone could help me with this problem. Thank you.
GetHuman1697663 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman1697663
Dec 5th, 2018 - a mon ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 28829 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1697663 started working on this issue
Dec 5th, 2018 8:36pm
GetHuman1697663 indicated the issue is not fixed yet.
Dec 5th, 2018 8:36pm