I was issued an online card ending in **** with an exp ***** and sec code ***....I rece...

GetHuman-vernicti's customer service issue with Green Dot from December 2018

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The issue in GetHuman-vernicti's own words
I was issued an online card ending in **** with an exp ***** and sec code ***....I received my personalized card in the mail and tried to activate it this morning and was having issues. The problem: the card that I actually rcvd in the mail ending in **** with an exp ***** sec code *** the automated system would not activate...I had to use the sec code I rcvd for my online card of ***, not the *** that's on the personal card. I called the customer service dept at **am today to discuss this issue, and the representative I spoke with could not understand what I was trying to tell her. I don't know if it was a language barrier or what, but it was very rude of the representative to get angry with me and when I asked to speak to someone else who could better understand me, she put me in a Spanish cue. I'm very dissatisfied with Greendot at this point and I want to cancel my account.
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Green Dot

Customer service issue
Reported by GetHuman-vernicti
Dec 5th, 2018 - a mon ago
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GetHuman-vernicti started working on this issue
Dec 5th, 2018 7:10pm