I was incarcerated and my tax money was deposited on a debit card through greendot prep...

GetHuman1646330's customer service issue with Green Dot from November 2018

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The issue in GetHuman1646330's own words
I was incarcerated and my tax money was deposited on a debit card through greendot prepaid *The card was sent to me but now I cannot find it my money should still be on the account but I do not have the card and every time I call your number it's saying that my name and my social security card aren't at linking to any cards I do not know the card number I only know the routing number and the account number
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Green Dot

Customer service issue
Reported by GetHuman1646330
Nov 28th, 2018 - 9 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 27557 others
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Timeline
GetHuman1646330 started working on this issue
Nov 28th, 2018 5:09pm