Before contacting them, items GetHuman-bjbernal may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-bjbernal's own words
The money I sent for my son to load his Moneydot card held for ** days because the amount exceeded to maximum for ** days. When he went to load it today he received the message reload was successful but couldn't pull money from ATM. He called Moneydot & was told to verify this ID which he did. Result was that his card was canceled. I have all details but need to speak to someone. Because his account was canceled I'm not able to get past your automated phone system. I need to speak to someone now. Please respond via email. Why was his account canceled? This was my money! I need answers.
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