My husband in NY purchased a $*** moneypak. My daughter in NY has an acct so she tried...

GetHuman-zariyit's customer service issue with Green Dot from November 2018

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The issue in GetHuman-zariyit's own words
My husband in NY purchased a $*** moneypak. My daughter in NY has an acct so she tried to send it to me in CA. Because she sent me money last week she was unable to. She helped my husband set up an acct and it said fraud and locked the $*** moneypak. She sent an email and they said request a refund. She requested a refund and they said they couldn't with the Information provided. She has the receipt and card and answered all the questions. I have cancer and my family sends money to me for treatment. She or my husband collects it and she sends it to me. This isn't a light issue for my and I. Please tell us what to do.
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Green Dot

Customer service issue
Reported by GetHuman-zariyit
Nov 24th, 2018 - 10 mons ago
I have an issue with Green Dot too
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Seen by 5 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-zariyit started working on this issue
Nov 24th, 2018 2:19am