I've called numerous times on trying to reach out to Green Dot about my Tax Refund mone...

GetHuman-indatako's customer service issue with Green Dot from November 2018

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The issue in GetHuman-indatako's own words
I've called numerous times on trying to reach out to Green Dot about my Tax Refund money that was deposited in the card. It was said that it should of been deposited and sent by mail on October **th. But I still haven't received anything yet. So I called today, to see what is going on, and I enter all the things I need to, such as DOB, My last * Security Card digits, and Zip code, but I can't proceed any further because it says I have more then * cards with Green Dot( Which I am not aware of knowing I had more then *) and that I need to enter the last * digits in order to help me! I can I do this when i don't even have the card(s)? Please help as soon as you can!
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Green Dot

Customer service issue
Reported by GetHuman-indatako
Nov 21st, 2018 - 7 mons ago
I have an issue with Green Dot too
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Seen by 6 customers so far
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GetHuman-indatako started working on this issue
Nov 21st, 2018 9:56pm