I paid for a $***.** used it twice went to use it and transaction would not go through...

GetHuman-onehardc's customer service issue with Green Dot from November 2018

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The issue in GetHuman-onehardc's own words
I paid for a $***.** used it twice went to use it and transaction would not go through. Checked my account and saw I only had $*.** balance call and placed two unatherized use claims. My two time uses were *-Amazon for around $***.** - $***.** *- Gary & Leo's IGA for about $*.**. I live in Montana and all the other uses were in Calf. I did not visit there or know anyone in that state. They told me I would know in a couple weeks my results and were sending out a new card. I did not resceive nothing. I started calling back but I would get cut off in the middle of signing in. Finally after a couple months I went in to my local Walmart where I got my card Asstante manager helped me he called and talked to someone and explained what was going on she told us they we going to not send a new card but send a check with my balance. I received my check and it was for $*.** with nothing said about the @ $***.** that were not my charges. This has been going on now for over * months.*Please Help I want my money.*Sheldon Leonard***** Ruth Way Unit **Florence Montana ******DOB. ****************@***.com****-***-****

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Green Dot

Customer service issue
Reported by GetHuman-onehardc
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25289 others
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Timeline

GetHuman-onehardc started working on this issue
Nov 14th, 2018 6:54pm