I have reported my card lost and requested a new card to be shipped to me. Everytime I...

GetHuman-nycolett's customer service issue with Green Dot from November 2018

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The issue in GetHuman-nycolett's own words
I have reported my card lost and requested a new card to be shipped to me. Everytime I try to call Walmart money card to get in touch with a live representative I am unable to do so because it says my card is blocked and direct me to a website to upload my driver's license but when I tried to do that it asks me to put my **-digit card number in and I do that and then asks me for my CVC number but I can't get past that because it says that it cannot verify it at this time. I would love to speak with a representative because I'm supposed to be getting my new card in the mail and it still hasn't shown up yet please help me. My number is ********** and my name is Tracy Haggard.
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Green Dot

Customer service issue
Reported by GetHuman-nycolett
Nov 8th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-nycolett started working on this issue
Nov 8th, 2018 11:17pm