My issue is that I purchased a Prepaid Green Dot MasterCard. I purchased this card as a...

GetHuman1521147's customer service issue with Green Dot from November 2018

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Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman1521147's own words
My issue is that I purchased a Prepaid Green Dot MasterCard. I purchased this card as a one time use as I have done with other prepaid cards before. However this one I did not realize that I had to be ** (I read the back and everything but where it says you have to be ** is very small and I missed it) I am only **. I didn't think age would be an issue until they asked for my SSN which it does NOT state is required on the card. Before I knew all this it was already too late, I have already activated the card at the register. I would like to know if it's possible for me to get a refund, I still have the receipt showing I activated the card with certain amount of funds. I would like my money back for I cannot use the card. If that's not possible then I would hope I can still use the card without having to register it under my SSN. Thank you.

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Green Dot

Customer service issue
Reported by GetHuman1521147
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 24284 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1521147 started working on this issue
Nov 8th, 2018 1:08am