The service failed to identify me, despite my address being listed on my state identifi...

GetHuman1512788's customer service issue with Green Dot from November 2018

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The issue in GetHuman1512788's own words
The service failed to identify me, despite my address being listed on my state identification card and this barred me from using the card as the reloadable service that differentiates it from other prepaid visas. There is no reason whatsoever I should not be identified, and believe the system missed information or I could add money to my card. I want to load several thousand dollars on this card--which I cannot do with other prepaid visas--to use it for budgeting certain sections of my expenditures. This is a lot of missed money for green dot, and a major inconvenience which should not exist for me to spend my disposable income happily through your service. I want to have access to the routing number affiliated to my card number and be able to load larger amounts on the card. Thank you, Brenna

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Green Dot

Customer service issue
Reported by GetHuman1512788
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 24054 others
0 customers following this

Timeline

GetHuman1512788 started working on this issue
Nov 6th, 2018 10:12pm

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