Created an account and I put an email address in that I have forgotten my password for...

GetHuman1473378's customer service issue with Green Dot from November 2018

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The issue in GetHuman1473378's own words
Created an account and I put an email address in that I have forgotten my password for I just need to change my email address to an email I can get into. My account information is Joemoore** that’s my user I d and the old email I cannot get into is *****@***.com *My email I can get into is *****@***.com please help if possible I am only trying to load a money pack to my account. I can’t access my account without the code that is being sent to the email I cannot get into. It shouldn’t be this hard. Or I can give you the money pack number and you can put it on my card.
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Green Dot

Customer service issue
Reported by GetHuman1473378
Nov 2nd, 2018 - a mon ago
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Seen by 3 customers so far
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GetHuman1473378 started working on this issue
Nov 2nd 8:44pm