I put $*** dollars on my card I was unable to use it due to my name not being on card I then had to get a card sent to me during this transactions were happening that I was unaware of due to me not even allowed to acces any of the funds I put. I received my card it now only has $**.** and before I called to get replacement card I had $**.** dollars before closing the card and today found out I now only have **.** please help me I have other obligations that needed paid and I was unable to use any of my funds the way I wanted to.

GetHuman1399241's customer service issue with Green Dot from October 2018

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The issue in GetHuman1399241's own words
I was originally trying to pay my cell phone bill which is $**.** I added $***.** ... I put money on a card last week unable to use it waited for my new card got it today and my funds were $***.** that I added it’s now $**.** I did not authorize any transactions I would like to dispute the automatic transactions that were token from me prior to receiving the new card for $**.** at six flags and now I’m unsure of the other transactions that were token from my card while it wasn’t activated and I couldn’t even have access to my own funds if u could please look into this and help me I highly would appreciate you guys looking over this
The most frustrating problem I’m experiencing is transactions keep happening that I did not authorize and I have not been able to use any of my funds personally
Please look into this whole mess as of last week I added money haven’t been able to use any of the money the way I would of liked Can you please help me to get my money back
I’m a Farley new customer however I have found it helpful for me to add money through GreenDot for personal use and I have been using GreenDot now for several months I’ve at least added $****.** or more
I’ve tried calling customer representative
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Green Dot

My debit Visa card
Customer service issue
Reported by GetHuman1399241
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 21688 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1399241 started working on this issue
Oct 23rd, 2018 7:54pm
GetHuman1399241 indicated the issue is not fixed yet.
Oct 23rd, 2018 8:40pm
GetHuman1399241 shared this issue with others over email
Oct 23rd, 2018 8:42pm