To whom this may concern,*My name is Matthew Farina and I recentley was trying to put m...

GetHuman1386352's customer service issue with Green Dot from October 2018

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The issue in GetHuman1386352's own words
To whom this may concern,*My name is Matthew Farina and I recentley was trying to put money from a MoneyPak card into my Varo account. On October **th, a friend of mine went to a Walgreens and got a MoneyPak card for me with $***. When I tried to deposit this money into my account I tried to log in to my MoneyPak account and apparently did not have the right user name or password. I went through the steps by clicking forgot user name or password and got no where with it but a locked account for ** hours. I recently got a new phone number so my MoneyPak account is tied with my old number. I find this whole process absolutely insane and inconsiderate that I cannot just get on the phone for someone to help me with this issue. I tried numerous time to get someone from your customer service department on the phone and can’t seem to get passed the automated system unless you have an account with Green Dot. Which, will never happen after this issue I am having! All I know is this has to fixed ASAP!!! Until then I beleive you have robbed money from my friend and I. I need someone to get back to me right away!

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Green Dot

MoneyPak
Customer service issue
Reported by GetHuman1386352
Oct 21st, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 21341 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman1386352 started working on this issue
Oct 21st, 2018 5:33pm
GetHuman1386352 indicated the issue is not fixed yet.
Oct 21st, 2018 5:36pm

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