No my issue is not fixed I have emailed them everything they've requested * times yesterday and four times today and they're going to tell me I have to wait a week to get my paycheck but yet I did what they wanted as soon as they wanted

GetHuman1376982's customer service issue with Green Dot from October 2018

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The issue in GetHuman1376982's own words
I added my husband as a secondary cardholder so his check will be direct deposited and they are now saying he's not on there and put a security hold they needed documentation email to them I did that they block me where I can not talk to them or call about my card or my money ... I called and added my husband as a secondary cardholder Monday before his check was direct deposited into our account today but now they're saying that I have a security hold and he's not on the account we needed to send in the email with his license my license and a pay stub I've done that * times and can show you every screenshot or it went through so please explain to me what I'm supposed to do now because they're still telling me I'm not doing it and now they blocked it where I can't even talk to anybody their stupid automated service just hangs up
My rent is due today my water is due tomorrow and my electricity is due and you're holding my money because of what got off of reasons you can come up with you ask for the information to be sent to you and I did that
I want you to find my emails one of many that I sent you verify my documents and release my money so I can pay my bills at a timely manner not tell me I have to wait up to anywhere to * business days
I have several cards with green. And I have been with them for * plus years I have never been treated by anybody like I have this go around
I've sent them what they wanted I even tried to cancel the transaction and you can't even cancel it they won't do anything about it
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Green Dot

Debit card
Customer service issue
Reported by GetHuman1376982
Oct 19th, 2018 - 3 mons ago
I have an issue with Green Dot too
Seen by 14 customers so far
Similar issue to 21095 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1376982 started working on this issue
Oct 19th, 2018 5:59pm
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Oct 19th, 2018 5:59pm
GetHuman1376982 indicated the issue is not fixed yet.
Oct 19th, 2018 6:16pm