I have been waiting on a replacement card now for ** weeks. Every time I call to check...

GetHuman1371199's customer service issue with Green Dot from October 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman1371199's own words
I have been waiting on a replacement card now for ** weeks. Every time I call to check on the card I can never get any help. I need a replacement card ASAP I have direct deposit but I still don’t have access to my funds. Then on top of that I’m not able to have access to my funds because they are locked until I get a card and I’ve been told that the card would be here in *-* days and it’s been ** also I noticed that the card number has changed. What’s going on and why can’t I get help.
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Green Dot

Customer service issue
Reported by GetHuman1371199
Oct 18th, 2018 - a mon ago
I have an issue with Green Dot too
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Seen by 3 customers so far
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Timeline
GetHuman1371199 started working on this issue
Oct 18th 7:02pm