Before contacting them, items GetHuman1337781 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1337781's own words
I was told to submit a picture of my id to verify my account and I would be able to use my account again since it was blocked for some reason I don't know and it says that once I send in a picture of my id my account would be unblocked in * business day's and its been a week and still my account is blocked. I've called the green dot number and can't get anyone to talk to live and I use my card for work. I work at a flea market and I sell different things on a daily basis and use my card to pay my bills and thus is stopping me from doing that.. I haven't done ANYTHING wrong and if this issue is not resolved to where I can use my card then this is going to turn into a big legal matter because I have done wat y'all told me to do and I still can't have my card so add y'all told me it would be back on in * business days a week ago I'm giving y'all * days to turn my card back on or I'm taking all this evidence to my lawyer and Sue now it's up to y'all to get this right... Thanks
GetHuman1337781 did not yet indicate what Green Dot should do to make this right.
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