On August **th **** i transferred ***.** from my gobank online account to my wife via t...

GetHuman-broburn's customer service issue with Green Dot from October 2018

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The issue in GetHuman-broburn's own words
On August **th **** i transferred ***.** from my gobank online account to my wife via text message. Upon receiving the text alert from gobank she received a confirmation code she then chose to have the money foewarded to her paypal account. She then received a text alert from PayPal with a link. After several attempts to access the link she was unable to successfully claim the funds however the money was already posted from my gobank account. We tried several times to speak with paypal regarding this issue of the missing payment they have yet to post the *** dollars to my wife paypal stating their still attempting to trace the funds. I filed. A claim with gobank and was denied on the grounds their stating the transfer was successfully however no money has been claim by the recipient at this time . I am seeking assistance due to the fact gobank nor paypal has issued a refund option or located who my transfer was claimed by. I am missing *** dollars from my account that my wife has not received
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Green Dot

Customer service issue
Reported by GetHuman-broburn
Oct 12th, 2018 - 2 mons ago
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GetHuman-broburn started working on this issue
Oct 12th 11:45pm