Unknown purchase was made on my account. The company that the purchase was made from ne...
GetHuman-imthegur's customer service issue with Green Dot from October 2018
Help with my Green Dot issue
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The issue in GetHuman-imthegur's own words
Unknown purchase was made on my account. The company that the purchase was made from needs the Green Dot fax number to fax over a Credit Card Authorization Release Hold Form.
GetHuman-imthegur did not yet indicate what Green Dot should do to make this right.
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How GetHuman-imthegur fixed the problem
If the purchase on your card is Pending, call the manufacturer*company (the number and other information should be in the details of the pending purchase) and tell them that an unknown purchase*transaction was made and money was stolen out of your account. They should be able to pull up the purchase with the last * digits of your card number, the time that the purchase was made, and the name on your card. If they're able to pull that up in their system, they should start cancelling the purchase and contacting the people who are in charge of shipping the product out to hold it there and prevent it from going to the person who made the purchase's house. If that fails, they should be able to re route the shipment. Also, it's important that you call Green Dot and tell them that money was stolen and they will cancel your card and send you a temporary card as a precaution to protect from further theft*money being stolen.
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