Unknown purchase was made on my account. The company that the purchase was made from ne...

GetHuman-imthegur's customer service issue with Green Dot from October 2018

Help with my Green Dot issue
Top Tip from another customer
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The issue in GetHuman-imthegur's own words
Unknown purchase was made on my account. The company that the purchase was made from needs the Green Dot fax number to fax over a Credit Card Authorization Release Hold Form.
GetHuman-imthegur did not yet indicate what Green Dot should do to make this right.
How GetHuman-imthegur fixed the problem
If the purchase on your card is Pending, call the manufacturer*company (the number and other information should be in the details of the pending purchase) and tell them that an unknown purchase*transaction was made and money was stolen out of your account. They should be able to pull up the purchase with the last * digits of your card number, the time that the purchase was made, and the name on your card. If they're able to pull that up in their system, they should start cancelling the purchase and contacting the people who are in charge of shipping the product out to hold it there and prevent it from going to the person who made the purchase's house. If that fails, they should be able to re route the shipment. Also, it's important that you call Green Dot and tell them that money was stolen and they will cancel your card and send you a temporary card as a precaution to protect from further theft*money being stolen.
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Green Dot

Customer service issue
Reported by GetHuman-imthegur
Oct 12th, 2018 - 2 years ago
Fixed
GetHuman-imthegur shared how to fix
Seen by 4 customers so far
Similar issue to 19876 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-imthegur started working on this issue
Oct 12th, 2018 1:33am
GetHuman-imthegur confirmed the issue is fixed. Hooray!
Oct 13th, 2018 1:36am
GetHuman-imthegur confirmed the issue is fixed. Hooray!
Oct 13th, 2018 2:04am

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