I got my new card. My previous balance is on it. A Rep told me that my account is being...

GetHuman-toddsgal's customer service issue with Green Dot from October 2018

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The issue in GetHuman-toddsgal's own words
I got my new card. My previous balance is on it. A Rep told me that my account is being closed. But my new card was supposed to be activated so I could get my my money off the card. But when I attempted to get my money the transaction declined. Reason was that Pin wasn't correct. I was never given an option to set a Pin for the new card. I need to set a new Pin on the new card so the transaction of getting my balance off this card will be possible. I Need My Money Now!!
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Green Dot

Customer service issue
Reported by GetHuman-toddsgal
Oct 11th, 2018 - a mon ago
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Timeline
GetHuman-toddsgal started working on this issue
Oct 11th 5:08am
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Oct 11th 5:08am