Green Dot Customer Service Issues

Hello, I recently purchased a Green Dot prepaid Visa card, mistaking it for a Vanilla Visa prepaid gift card. Being only 16, I was unable to get a traditional debit card for my online purchases. When I tried to register the card with my SSN, it couldn't verify my identity due to my age. Unfortunately, I had to leave the space empty which has limited my card usage to in-store only, not what I intended when I bought it. My mom offered to use her information so I could use it online, but I can't find an option to update the details on the card. I'm looking for a solution to be able to use the card for online transactions. Thank you.

I have noticed three separate charges on my account from Lyft, which I did not make. One charge is a $5 cancellation fee for a ride the driver canceled without taking me anywhere, amounting to $5.96. The second charge is for a ride I did not complete, totaling $13.50. I also see a charge from Walmart for a laptop return that has not been refunded to my card, totaling $[redacted].79. Could you please assist me in getting these charges refunded? I appreciate the convenience of using the Green Dot banking system and would like to resolve these issues promptly. Thank you.

I reported my card stolen a week ago. I have been trying to contact customer service numerous times daily. The automated system asks for my social security number, ZIP code, and birth date. However, it keeps rejecting my birth date as invalid. I am frustrated as I cannot speak to a real person for assistance. I am concerned that the person with my stolen card might access my funds. Please assist me with this issue promptly.

In early August, I noticed some unauthorized transactions on my Wal-Mart MoneyCard. Despite contacting them, I received a letter claiming the transactions were authorized. I didn't approve these transactions, and after reviewing statements dating back to April [redacted], I found charges from SRVTS.COM & CHKSCR.COM. I'm in contact with these companies and am owed $[redacted].60. I've taken steps by reporting possible identity theft to the Van Wert Co. Sheriff, FTC, and all three credit agencies. Despite being told the transactions were authorized, I haven't received the promised credit and feel frustrated with Wal-Mart MoneyCard's handling of the situation. Once I receive the credit, I plan to cancel my card and report them to BBB and FTC. I seek a resolution to this issue and want the full $[redacted].60 refunded.

I am Deneisha A. and need assistance with my lost TurboTax Prepaid Debit Card. Unfortunately, I don't have the card number or paperwork. TurboTax referred me to Green Dot support, but I struggle to reach a live person as their system requires the card number. I possess deposit information yet lack essential details. For assistance, I can be reached at [redacted], or Norris T. can be contacted at [redacted] for verification purposes. I am looking to regain access to my account, order a replacement card, or both. Kindly contact me via phone to assist with this issue.

My name is John Wheaton. My bank account was frozen without my permission, causing numerous issues. I urgently need a new card overnighted to me to address this matter. If not resolved promptly, I will escalate it by contacting the Better Business Bureau and my legal representative. I have been waiting for a call back from a corporate manager for over three days since this began last Thursday. Please contact me at [redacted] to resolve this issue promptly. Thank you.

On September 26, [redacted], I attempted to make a purchase for $[redacted] at Crown Jeweler. However, the transaction was declined due to an address-related issue. After noticing the decline, I checked my bank account and noticed the transaction was still in an approval status. I contacted the merchant who explained that since the transaction was declined, they did not actually deduct the funds from my account. Subsequently, I reached out to Green Dot to address the situation. Despite the merchant clarifying that they had not deducted the money, Green Dot insisted that Crown Jeweler had returned the funds. This ongoing issue with my bank account has been a source of frustration, as it takes a whole month to rectify these types of discrepancies. I am determined to resolve this matter and prevent its recurrence.

I am having trouble setting up two-step authentication with Green Dot. Our system needs to properly communicate with GoBank at an institutional trusted level for Prism interface. The first step authentication is good, but the second step requires human interaction, which is not feasible. I need to connect with a trusted device for this. Who should I contact in technical support to help troubleshoot and fix this problem?

I have been on the phone since 8 am with no resolution until after 3 pm. My paycheck was direct deposited onto a card which got blocked once the funds were added, even though I had no issues with it last week. Despite explaining that I needed the money for my wife's cancer medication, they insisted on a 5-7 day review period after I sent them required documents via email. I worked 36 hours of overtime just to afford the medication, emphasizing its importance in keeping my wife alive. However, they showed no empathy or urgency, leaving me in a difficult situation without access to the vital funds.

I am experiencing an issue where my account was deactivated without any prior notification. I need to send my driver's license to [redacted] to reactivate it. I have contacted the IRS, and they confirmed there is no suspicious activity, but customer service claims otherwise. This situation has caused my direct deposit to be on hold and my bills to be overdue. I have sent an email and request urgent assistance to resolve this mistake promptly. I would appreciate immediate attention to this time-sensitive matter. My case number is [redacted]2.

I had an online account which I accessed on my now-disconnected phone. I lost the only card where my SSI benefits are deposited and have been unable to retrieve it since I was incarcerated around August 28th. I am seeking guidance on how to acquire a new card with my August SSI deposit and the upcoming one. Support mentions two cards when I only have one. I lack access to the last four digits required. I urgently need assistance as I am unable to access my funds until this issue is resolved. Thank you for helping me with this matter. My apologies.

I bought a Walmart Visa prepaid debit card and loaded it with funds. However, each time I try to make a purchase, it prompts me to undergo further review. I am unable to reach a live representative to assist me with this matter. I would appreciate it if someone could contact me directly to resolve the issue or provide me with a replacement card that functions properly and transfer my funds accordingly.

I have been erroneously charged twice, once for $49.96 and another time for $9.97. The only charge I agreed to was the $9.95 fee for a 7-day trial on this website. I am unsure about the additional charges as I did not intentionally authorize them. The $9.97 charge seemed accidental, possibly triggered when scrolling on my phone. I am puzzled about the automatic withdrawal setup linked to my card. I believe it is inappropriate for the site to have one-touch automatic withdrawals without proper consent. I was not given a chance to confirm these transactions and was unaware of them. I am new to the site and really need the $50 that I did not intend to spend. While I did consent to the initial $9.95 charge, the subsequent unauthorized charges of $9.97 and $49.96 are a concern. I request assistance in reversing these charges and ensuring such automatic withdrawals are not possible without explicit approval. Your help in resolving this matter is greatly appreciated.

I utilized the bill pay feature on the mobile app but failed to cancel it before my direct deposit posted. Despite two attempts, the cancellation did not go through. Due to my busy schedule with two jobs, I couldn't find time to call. This morning, $[redacted].91 was deducted from my account at 5 AM right after my direct deposit posted. Although the transaction was still pending when I contacted Green Dot, they mentioned it had already posted and couldn't assist me. They advised me to reach out to the merchant, who also stated they couldn't intervene until the transaction was finalized on their end. I am now facing the risk of a power outage as I urgently need the money for my electric bill. I am at a loss and desperately seeking assistance to resolve this before I face disconnection.

Hello, I deposited money to use for an apartment complex application, but my low credit score led to a denial. Even though I deposited the money orders to my account as instructed by the complex, my account has been blocked for two weeks now. Despite providing receipts, there has been no resolution. I am frustrated and seeking assistance in getting my account unblocked promptly. I am willing to escalate this matter if necessary because I cannot leave my funds inaccessible. The money orders should not have been processed if there were issues.

I receive my salary via direct deposit to my card from work, and everything seemed fine until I tried to pay my water bill this afternoon and my card was unexpectedly declined. I contacted customer service just to be met with an automated system stating that I had been informed on how to remove the block on my card, which is not accurate as no instructions were ever given. Waiting for two business days to process documentation is not feasible for me, especially when my water has been shut off due to this issue. If the matter is not resolved promptly, I may need to pursue legal action, as this situation is causing undue hardship by withholding access to my essential utilities.

I recently switched my direct deposit from a local bank to a new card. As a [redacted]% disabled veteran, I rely on this money for my living expenses and bills. Typically, my deposit is in my account on the 1st, but today it didn't show up. I contacted Greendot but encountered rude customer service representatives who were difficult to understand. The Veterans Administration confirmed that my money was sent to my new account yesterday. I am very distressed as I have no way to access essential items like food, pet supplies, and medications. I am frustrated by the lack of communication and transparency from the company. If I don't receive an explanation by noon, I will have to involve my lawyer. This situation is causing me significant stress and inconvenience.

My husband was given a Green Dot Visa debit card loaded with $50. I'm facing issues activating it as the process keeps directing me to register a personalized card that should be received in the mail, requiring my social security number. I attempted to use the details on the sticker covering the card number and called the number on the back of the card without success. I also tried using the app, which seems designed for personalized cards received by mail. After nearly two hours of trying, I am unable to reach a customer service representative. I am extremely frustrated and concerned this might be a scam. I'm considering contacting the Better Business Bureau or my bank for assistance.

I'm having trouble registering my husband's GreenDot Visa debit card that he received as a birthday gift in August. I would appreciate assistance on how to speak to a customer service representative to resolve this issue. I've been unsuccessful in reaching a representative as my card remains unregistered, which is the problem I am trying to address. Accessing the funds that a family member loaded on this card should not be this challenging. I have dedicated nearly two hours today to this matter and feel extremely frustrated by the convoluted process required to activate the card. Despite contacting several different numbers, I have faced the same frustrating outcomes. I am eager to connect with a customer service representative, but the obstacle of registering the card is impeding my progress. Your guidance on this matter would be greatly appreciated before I consider escalating this concern.

My husband recently received a GreenDot Visa debit card as a birthday gift. The issue is I can't register it as it was purchased in-store and not received by mail. The system is asking for details of a personalized card received in the mail, which does not apply to this card. I have tried multiple times to register but keep getting redirected due to the mismatch. Contacting customer service hasn't helped as I am prompted to enter the card number which is not recognized. This whole process feels like a scam. Even downloading the app didn't resolve the issue, and it seemed to push for more banking information, which I'm not comfortable with. I will be pursuing a resolution as the money on the card was a gift and I don't want GreenDot to keep it. The lack of human support is frustrating. I hope to receive a response from GreenDot soon, provided there are actual people working there.