I purchased a card today ending in ****, when I registered the card to use I received a...

GetHuman-niquehan's customer service issue with Green Dot from September 2018

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The issue in GetHuman-niquehan's own words
I purchased a card today ending in ****, when I registered the card to use I received a new card number ending in ****. However when I loaded money online o the card I thought that it would be on the card ending in ****. But it’s not saying that the card that I purchased is invalid. And the card (being sent by mail ending in ***) has a balance of *.**. So I need to know where my money is and how do I get it onto the **** card immediately. *I have kids and I need to pay my light bill by *pm please get back to me promptly
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Green Dot

Customer service issue
Reported by GetHuman-niquehan
Sep 25th, 2018 - 2 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-niquehan started working on this issue
Sep 25th 12:23am