If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-carynamm's own words
I purchased my card I loaded $** on my card so that I can pay my bills today that are past due I want to activate it your system said that it was down due to technical issues to try again in a little while I waited I tried a little while later and I tried like two or three times from my phone and my tablet and then it locked me out and said that I can't activate it it won't let me activate it over the phone I have to do it online and online it says that I can't activate it I need the money on the card so I can pay my bills today so if you could get ahold of me at Alisa Cranford Alisa Cranford * * * * * at gmail.com all lower case I would appreciate it
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