My Green Dot card was stolen. I have now called the customer service phone number ** se...

GetHuman-linzkrmm's customer service issue with Green Dot from September 2018

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The issue in GetHuman-linzkrmm's own words
My Green Dot card was stolen. I have now called the customer service phone number ** separate times within three days. I do not remember my account number but i do know my social security number, i enter all required information, when i get to my birthday, i enter the six digits as instructed by the prompt....it says to me "invalid entry, we cannot locate your account number with the information provided". It does this every time. Sixteen times now. What? I would like my current card shut down, a new account number and the money transferred from my vault in the app to a new account. I cannot seem to find a phone number or email to speak to someone directly to help me fix this issue.
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Green Dot

Customer service issue
Reported by GetHuman-linzkrmm
Sep 15th, 2018 - 9 mons ago
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-linzkrmm started working on this issue
Sep 15th, 2018 4:26pm
GetHuman-linzkrmm indicated the issue is not fixed yet.
Sep 15th, 2018 4:31pm