Green Dot Customer Service Issues

During my recent visit to Dollar Tree, I had an issue with my transaction. I initially wanted cash back but the purchase went through as a credit card payment. When I asked for it to be changed to debit, there was a technical problem that caused the system to shut down. Surprisingly, I didn't need to sign for the first transaction to be completed. While waiting for the system to reboot, the staff requested customers to move to another register. The cashier understood that the first transaction would process without a signature and allowed me to pay again on a different register. After some items were excluded from the second payment, I was informed that the first transaction had gone through on my card despite not signing. I am currently disputing the duplicate payment made on 08/18/[redacted].

My son bought a Greendot card to keep his money secure. When he paid for the card, paid the fee, and was about to put $20 on it, the company refused him because he's underage. Since he can't have a bank account yet, this left him frustrated. After he registered the card, they informed him it's for one-time use only to spend the funds he loaded. Less than 24 hours later, the company charged an $8 fee for reloading or making bank transfers. It seems unfair to charge him when he can't even use the chip card due to age restrictions. This situation doesn't seem right.

I'm struggling to access my old email account, [redacted], as the Green Dot system requires verification through this email. I lost access to both my old phone and email. Can you assist me in accessing my Green Dot account details like balance and transaction history, as I have my card and am registered in the system? You can reach out to me at [redacted] Thank you, William Walker.

Green Dot has been holding onto $[redacted] of my money since last month, starting on the 26th and 27th. It's unreasonable for them to keep my funds, especially since it was just a security deposit for a hotel room and not an actual transaction. Even though the hotel confirmed the money was sent back the same day, Green Dot continues to hold onto it. I find their behavior unjustifiable and frustrating as they refuse to release the funds back into my account despite having received them. I am contemplating involving the internal affairs to address this ongoing issue.

I am having trouble accessing my account as all my details have been altered without my authorization. I previously contacted customer service to report that my email had been compromised, resulting in a change of my Green Dot online access password. I requested a new card delivery to a different address and asked for my online account to be disabled, necessitating all transactions to be handled by phone for recording. Regrettably, these actions were not taken, and my student loan disbursement is scheduled for 9/5/[redacted]. Despite efforts, I have been unable to reach a live agent, do not possess the new card, and suspect it was sent to my previous address from where it was stolen. Furthermore, my birthdate has been modified, causing a mismatch with my social security number. I am uncertain how to proceed, as the funds from my education are vital to me.

I chose to receive my income tax refund through the Turbotax Prepaid Visa Card, which has an almost $[redacted] balance. After using the card a few times, it was unexpectedly put on hold. Upon checking my Turbotax account, I discovered that Green Dot Bank, the card issuer, closed my card, blocking me from accessing the funds. Attempts to contact Green Dot Bank by phone were unsuccessful as the automated system recognized the card was closed and disconnected me. As a college student grappling with financial challenges, I need to speak with a live representative at Green Dot to understand how to get a new card or transfer the funds. Despite Turbotax and IRS directing me to Green Dot for resolution, the lack of communication with the bank has prolonged this issue for months.

My spouse and I bought a Green Dot card to add funds while waiting for our replacement bank card. We contacted MoneyPak to load funds since the card was not personalized. We made two calls to load our funds. Initially, they mentioned that within 1 hour, the funds would be available, and confirmation would be sent. However, we waited in vain. Last evening, we called again, and the representative abruptly ended the call. I called back, and he apologized, assuring us the funds would soon appear in our card account. Unfortunately, the funds have still not arrived.

Hello, my name is George Correa. I am experiencing difficulty logging into my Green Dot account online. I forgot my password and requested a verification number. After receiving the verification number and attempting to enter it, I was locked out of my account for 24 hours - this occurred yesterday at 9:00 am. I contacted customer service and was informed that I had called multiple times, which is not the case. I only made one call and was told that a member of the technical team would reach out to me. I am currently able to make purchases but cannot access my card account online. I kindly ask for assistance in resetting my password online so I can access my account and reset my PIN for ATM use. Thank you.

I experienced an issue upon activating my temporary card. When I received my permanent card, it was already blocked by the Dream Got team. To proceed with activation, I am now required to upload my identification document in a PDF format. Upon clicking the provided link and entering my card number, I realized I used the new card number as I no longer have access to my previous card due to loss or theft. The system could not recognize the new card number as it was not activated. I require assistance from a live customer service representative.

I have had my Green Dot card for a while now. Unfortunately, I couldn't read the CVV number on the back of the card, causing issues when trying to shop online. Customer support wouldn't give me the number and advised me to order a new card. Now that I have the new personalized card, it's blocked! To unblock it, I must upload a picture ID for identity verification, which can take up to 2 business days. Frustratingly, this delay affects my access to my funds. Despite waiting patiently for the new card, it's inconvenient and puzzling that my current card is blocked without clear communication about this process.

I've been using a green card for a while, but the CVV number on the back has worn off, so I've had trouble making online purchases. I contacted customer service to get the CVV number, but they insisted I order a personalized card. After a long wait, I finally received it, only to find out it's blocked. They are asking for a photo ID online to unblock it, which will take 2 days to verify. This process seems unreasonable, as my card is crucial for my income. I'm frustrated that they never informed me I wouldn't be able to use my current card while waiting for the new one, which has left me without access to my funds.

I contacted to dispute a transaction on my card yesterday. The representative mentioned they could assist as it was still pending. They advised me to contact the merchant to halt the transaction. After doing so, I discovered a block on my card requiring a document I was never informed about. Now, when I call customer service, I only reach an automated recording with no option to talk to a live agent. I am frustrated with this level of customer service. My funds are affected, and I need this matter resolved promptly. If not, I will close my account. This situation is unprecedented for me, and it needs to be addressed.

I created an account, but I am unable to log in as it does not accept my login details. Despite thorough checks in all my email folders, I could not find a confirmation email for my account creation. When attempting to create a new account, it indicates my card is already linked to an account. Resetting my username and password has been unsuccessful as it continuously rejects my social security number. Contacting customer service via various numbers has not resolved the issue. I have also tried using the app. I plan to upload a picture of my state ID and receipt to aid in resolving the matter.

Hello Green Dot customer service team, I am experiencing some challenges with my account and need your assistance. Recently, my wallet was stolen, and I had to report my cards as stolen. I have disputed the unauthorized charges made on those cards, including the ones on my Green Dot card. I appreciate the security measures you have in place, but currently, I am unable to provide a valid photo ID as my new ID is being sent to my old address in Wisconsin, and I am now residing in New Orleans. I kindly request your help in accessing my funds and clarifying if the charges can be covered. I am unable to verify my identity with an ID at the moment, so I hope we can find an alternative solution. Thank you.

I purchased a $50 card some time ago. I contacted support after misplacing it, but later found the card. I provided my personal information to verify my identity, but the card remains locked. After several attempts, a higher-up promised to help if I sent the required information. However, the email provided, [redacted], is not working now. I am worried and have not received any updates. I believe I am being taken advantage of. Please assist me in resolving this issue.

I'm in urgent need of assistance. My husband purchased a Money Pak card with the number #[redacted][redacted] to load onto my Visa prepaid card, a process we successfully completed last week. Unfortunately, after uploading a picture of my ID as instructed on the webpage, I never received the expected email from your team. The $[redacted] loaded on the card was crucial for buying food for my children whom I currently cannot provide for. It's distressing that we might not have access to the funds until possibly Tuesday. We are in a dire situation and were counting on that money. We used to use Money Gram, but it became inconvenient. Your prompt help would be greatly appreciated.

My name is Jason Jinks, and I need assistance. I reported my stolen card, and the police, along with Green Dot, handled it well. However, I am now facing an issue with my new account being locked, preventing me from registering the new card after Green Dot refunded the money. How can I unlock it? I have authorized my wife, Twila Jinks, to handle my account, yet no one is assisting her. Why is that happening? Your help in resolving these matters is greatly appreciated. Additionally, I have attempted to change my contact information but to no avail. I wish to update my email to [redacted] and phone number to [redacted]. Thank you for your assistance. Sincerely, Jason J.

Around 5 years ago, I purchased a card and loaded it with funds. However, I'm unsure if I registered it. After losing the card during a move and rediscovering it while moving again, I reached out to customer support. Unfortunately, they couldn't locate my SSN or card number. I am hoping to retrieve my funds, although I fear they may have been eroded by fees based on other customer complaints. **UPDATE** I attempted to log in on the website, which was still active, but encountered issues with my expired card. Dialing the number on the card led me to applications, and the website redirected me to the support line, creating a frustrating cycle. I am stuck in a continuous "circular reference" scenario and unable to find a resolution.

My account has been closed by Green Dot, and they still have $[redacted] of mine. Every time I call, I'm told my account is closed, making me unable to open a new one without a $41 receipt to verify a return at Ace Hardware. I paid in cash and didn't know I needed the receipt, resulting in my account being locked. Despite providing receipts totaling $[redacted], they keep giving me the runaround. This has been ongoing for almost two months. I have recordings of rude and disrespectful customer service interactions. I've lost my car due to this and now need legal help to get my money. I request to be contacted by Corporate promptly for reimbursement.

I bought a card and tried to deposit money using Moneypak, but it said my card doesn't accept it. I contacted my bank, and they confirmed my card is compatible. However, when I call the automated system, it keeps saying my information is wrong. I can't speak to a representative. I reached out on Twitter, and they just told me to check the help section without giving any further details.