I was locked out of my GoBank account when I was the one called to report a fraudulent...

GetHuman-wangela's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-wangela's own words
I was locked out of my GoBank account when I was the one called to report a fraudulent charge on my account.. the guy said he would mail me another card.. the next day my account is locked and there's no way to contact anyone... when I put my info in when I try to call it is saying it's not the right info when I know it is. . I have a direct deposit coming thru and cant get in my account which is ridiculous.. I'm beginning to think I will never see my money with other complaints just like mines with GoBank... i just need my account unlocked so I can get to my money.. I have bills to pay
GetHuman-wangela did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-wangela fixed the problem
We are waiting for GetHuman-wangela to fix the problem and share the solution with the rest of us customers.
Please help with my Green Dot issue
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-wangela
Aug 27th, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 14125 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-wangela started working on this issue
Aug 27th 4:11pm
GetHuman-wangela indicated the issue is not fixed yet.
Aug 27th 9:21pm
GetHuman-wangela indicated the issue is not fixed yet.
Aug 27th 9:22pm