Okay so I purchased a GreenDot prepaid debit card online thinking I would revive it in...

GetHuman-deitttyl's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-deitttyl's own words
Okay so I purchased a GreenDot prepaid debit card online thinking I would revive it in the mail and be able to use it but that is not the case , I tried activating it and it says “We're sorry, but we couldn't verify the personal information you provided.” *So I try calling the number and they tell me to destroy the card and the card is unusable why is this ? I was looking to use direct deposit and make a simple transaction unfortunately that’s not the case and I see on google there’s a lot of other issues like this too this needs fixed ASAP !
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Green Dot

Customer service issue
Reported by GetHuman-deitttyl
Aug 25th, 2018 - 3 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 13980 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-deitttyl started working on this issue
Aug 25th 6:54pm
GetHuman-deitttyl indicated the issue is not fixed yet.
Aug 25th 6:55pm
GetHuman-deitttyl indicated the issue is not fixed yet.
Aug 28th 2:37am