You guys need to get my god **** card unlocked or open your phone lines to no being so automated. Or put offices up I cant imagine using you as a main bank and you locking my acct for * days and having no way to resolve it but an automated message

GetHuman-durtsche's customer service issue with Green Dot from August 2018

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The issue in GetHuman-durtsche's own words
Get my new card unlocked to the right acct. I need my tax money today I’m pissed. ... Okay my name is Patrick durtsche! I have had such frustration with dealing with your services! I’m can’t ever understand anyone talking to me and they can’t understand me. The times I’ve called to fix the issues they mess them up. Finally I thought I got the issue fixed even paid the ** dollars extra to get a new card with an expedited delivery. My family is supposed to be taking a trip this weekend and so far it’s not looking good. I got the card and it says it’s blocked. I had to send a picture ID but I need access to my money before Saturday! Is there an office anywhere I can go actually talk to someone and get this issue taken care of it is very very frustrating! This **** is ridiculous.
They need to get English speaking phone operators so they quit messing the **** up and understand what is being said. I shouldn’t be in this situation and my family is coming to visit this weekend and need to school shop for clothes for my kids.
My card unlocked!
Yes never can talk to anyone
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Green Dot

Tax hawk
Customer service issue
Reported by GetHuman-durtsche
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 13835 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-durtsche started working on this issue
Aug 24th, 2018 5:29am
GetHuman-durtsche indicated the issue is not fixed yet.
Aug 24th, 2018 3:30pm
GetHuman-durtsche indicated the issue is not fixed yet.
Aug 24th, 2018 3:36pm
GetHuman-durtsche indicated the issue is not fixed yet.
Aug 24th, 2018 3:44pm
GetHuman-durtsche indicated the issue is not fixed yet.
Aug 24th, 2018 4:19pm