I purchased three freed dot money pak cards and when I tried to load money pak to my mo...

GetHuman-darrencu's customer service issue with Green Dot from August 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-darrencu's own words
I purchased three freed dot money pak cards and when I tried to load money pak to my money pak account I was recommended to do a cash refund for money pak which I did and it said I would receive check in *-** days.. but in ten days I received a letter from processing department saying my request was rejected. Case******** and that I needed to send in additional info..like proof of purchase which I threw away receipt because when I did cashrefund it said request was approved. **Thank You *Darren Curry II
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Green Dot

Customer service issue
Reported by GetHuman-darrencu
Aug 23rd, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 13810 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-darrencu started working on this issue
Aug 23rd 11:26pm
GetHuman-darrencu indicated the issue is not fixed yet.
Aug 25th 11:42am
GetHuman-darrencu indicated the issue is not fixed yet.
Aug 25th 11:55am
GetHuman-darrencu indicated the issue is not fixed yet.
Aug 25th 12:53pm