I purchased a Green Dot card and put $*** on it. I gave the cashier my name and adress...

GetHuman-johntayl's customer service issue with Green Dot from August 2018

11 views | 13788 similar | 0 following
Help with my Green Dot issue
GetHuman-johntayl's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-johntayl's own words
register my card but I kept getting notices that I had exceeded my maximum number of daily attempts in ** hours and then I lost the card before I could register it. ... I purchased a Green Dot card and put $*** on it. I gave the cashier my name and adress. I then took it home and attempted to register it several times through the Green Dot app. Every time I attempted to resister the card, I got a message stating I had "Entered the wrong information too many times" and that I had to "try again in ** hours". The next day I lost my card. I attempted to report it stolen but wasn't able to because I didn't have the acxount number and because my social wasn't on file. I purchased this card around Aug *, **** (but before Aug * ****).* I have since bought a new card . It is under my name as well (John Hartman) , but there is a different address listed for this one . Please help me retrieve the $*** in funds on my old card.*My first card:*John Hartman*DOB: ***********-**-*****Unknown account number**** West Commercial *****Springfield MO ******J*****@***.com*(***)***-******My second card:*John Hartman****-**-******Account number ending in ********* S Ventura Suite B*Springfield Mo *****
I bought a new card (ending in ****) but I still haven't been able to locate the first card which still had a $*** balance (approximately). So I am missing the first card with a $*** balance that was never registered and has a different mailing address (*** West Commercial ****, Springfield, MO *****). I am trying to get a replacement card for this account. I obviously don't recall the account number but my info is:*John Hartman*DOB: ***********-**-*****Unknown account number**** West Commercial *****Springfield MO ******J*****@***.com*(***)***-****
Please help me secure my account number and new card for the first account.
How GetHuman-johntayl fixed the problem

We are waiting for GetHuman-johntayl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-johntayl fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-johntayl
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 13788 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-johntayl started working on this issue
Aug 23rd, 2018 8:22pm
GetHuman-johntayl indicated the issue is not fixed yet.
Aug 25th, 2018 11:19am
GetHuman-johntayl indicated the issue is not fixed yet.
Aug 28th, 2018 9:34am
GetHuman-johntayl indicated the issue is not fixed yet.
Aug 28th, 2018 9:36am
GetHuman-johntayl indicated the issue is not fixed yet.
Aug 28th, 2018 2:02pm
GetHuman-johntayl indicated the issue is not fixed yet.
Aug 28th, 2018 2:20pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies