my account has a block on it until green for receives an email from me which could take...

GetHuman-snbmiles's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-snbmiles's own words
my account has a block on it until green for receives an email from me which could take them * DAYS to receive?!?! The irs attempted to place a freeze on my account. Green dot bank can NOT LEGALLY freeze my account because it is exempt under federal law due to my minor child's social security disability which is and has been direct deposited into the account for YEARS. I request a number to ANYONE that can explain to my WHYmy legal rights were violated. I was told my accounts frozen due to the "automated system" picking up suspicious activityand not because the irs sent to freeze it. Yet last time I spent money out of state and the cars picked up suspicious activity it was unfrozen IMMEDIATELY upon my calling. I requested the name and contact information for greendot banks legal council and was told " we don't have access to that information". I was told " we don't have access to a corporate number". Also, that the representative I sppke with does not have a "superior". I guess no one at greendot bank has a boss? There is just no chain of command? If this isn't fixed immediately, I'm hiring an attorney. considering the size ofthe company, it should not be hard to retain one. It does not matter if the IRS send a freeze or whom attempts to issue it, The BANK HAS FEDERAL LAWS AND GUIDELINES TO FOLLOW! THEY DID NOT FOLLOW those laws when a freeze was placed on my account. My account which greendot could clearly see social security disability is direct deposited into. I am a beneficiary for my minor child's disability which the deposit forbher disability will be rejected and the money in the account can not be accessed during this freeze. I'd like to know exactly whom at greendot made the decision to not follow the law and to violate my rights!
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Green Dot

Customer service issue
Reported by GetHuman-snbmiles
Aug 22nd, 2018 - a mon ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 13598 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-snbmiles started working on this issue
Aug 22nd 2:46am
GetHuman-snbmiles indicated the issue is not fixed yet.
Aug 22nd 2:47am