I've made a $*** deposit to the secured credit card that I received in the mail. This w...

GetHuman-tuckermz's customer service issue with Green Dot from August 2018

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The issue in GetHuman-tuckermz's own words
I've made a $*** deposit to the secured credit card that I received in the mail. This was done on August **th. But when I call to speak to someone about the problems with this card, I get hung up on. My funds are showing credited to my Platinum Card, but I cannot access the money on the card, there is no available credit listed. This is a platinum card which is a secured credit card. I've called you countless times, and cannot speak with a person. I'm now being told by your automated system that the card I have is not valid. I need to get a card to access my $***, or refund my money immediately or I will take my business elsewhere. The automated system keeps telling me that my card number **** **** **** ****, expiration *****, Mary Tucker,is not a valid card, and that my social security number is not found. This is beginning to look like a fraudulent scam. I expect to have this resolved immediately or I will contact my attorney, the media, and the Better Business Bureau to file complaints against Green Dot Platinum. Thank you for your prompt and immediate attention to resolve this issue. You can call me at ***-***-**** if necessary. If I'm not available, please leave a VALID TELEPHONE NUMBER where I can speak with a live person, without any automated prompts, to immediately resolve this very frustrating issue. Thank you, Mary Tucker, Scottsdale, AZ.
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Green Dot

Customer service issue
Reported by GetHuman-tuckermz
Aug 17th, 2018 - a yr ago
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Seen by 7 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-tuckermz started working on this issue
Aug 17th, 2018 7:24pm
GetHuman-tuckermz indicated the issue is not fixed yet.
Aug 17th, 2018 8:35pm
GetHuman-tuckermz indicated the issue is not fixed yet.
Aug 17th, 2018 11:53pm
GetHuman-tuckermz indicated the issue is not fixed yet.
Aug 18th, 2018 8:55pm
GetHuman-tuckermz indicated the issue is not fixed yet.
Aug 20th, 2018 8:39pm