Aug. **, applied $*** to Walmart Visa debit card. About * hours later, tried to get gas...

GetHuman999941's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman999941's own words
Aug. **, applied $*** to Walmart Visa debit card. About * hours later, tried to get gas, pump broken (not marked so), swiped card, entered pin, twice within * minute. "Sale cancelled" both times. Went inside the store, no transaction showing on register. Immediately my card balance dropped to *. * pre-authorization transactions pending for $**.** & $**.**, leaving my balance at *. Customer service said amounts would be credited back in ** hrs. The credits still haven't happened as of now, about **am, ****. Customer service said possibly as late as ****. Today customer service says credit will be applied **** - adding another ** hours to the hold on $***.**. The only funds I have to my name. I need the credit expedited to return my cash deposit to my card, giving my money back, that is being held for no reason. The service station's bank is not holding the funds.
GetHuman999941 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman999941
Aug 16th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
GetHuman999941 shared how to fix
Seen by 3 customers so far
Similar issue to 13038 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman999941 started working on this issue
Aug 16th, 2018 3:06pm
GetHuman999941 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 3:08pm