I have been trying to get through to someone to get my routing number and account numbe...

GetHuman992380's customer service issue with Green Dot from August 2018

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The issue in GetHuman992380's own words
Get my routing and account numbers ... I have been trying to get through to someone to get my routing number and account number because I have started a new job and have to have direct deposit. I did report my card lost yesterday so I have been locked out of my online account. I need to speak with someone to make sure the routing and account number won't change with the new card and also need those numbers. Your automated system is not able to locate my info and has hung up on me multiple times. I have provided my social, zip code, and Birthdate and still my info is not being located. It is getting very frustrating as I can't start work with out that info. Please have someone contact me by email at *****@***.com or by phone at ***-***-****. I would appreciate a sense of urgency as this matter is stopping me from working. Thank you. -Kimberly miller
My Birthdate wasn't recognized in the system so it kept asking for my social which I provided... After * tries of putting in my Birthdate the system hung up on me.
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Green Dot

Customer service
Customer service issue
Reported by GetHuman992380
Aug 14th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 12840 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman992380 started working on this issue
Aug 14th, 2018 9:06pm
GetHuman992380 indicated the issue is not fixed yet.
Aug 14th, 2018 9:08pm
GetHuman992380 indicated the issue is not fixed yet.
Aug 14th, 2018 9:08pm
GetHuman992380 indicated the issue is not fixed yet.
Aug 15th, 2018 3:22am
GetHuman992380 indicated the issue is not fixed yet.
Aug 15th, 2018 3:26am
GetHuman992380 indicated the issue is not fixed yet.
Dec 12th, 2018 9:22pm