Almost *wks ago, my wallet was stolen. After almost *wks of back in forth with Green Do...

GetHuman-donnieka's customer service issue with Green Dot from August 2018

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Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-donnieka's own words
Almost *wks ago, my wallet was stolen. After almost *wks of back in forth with Green Dot I finally received a new card. However, the $* transaction to pay for the replaced blocked my account. I have a replacement drivers license now & I uploaded it * seperate times. My hard copy license is due to be mailed in **days. I have been a customer with you for years. This is very disheartening. I have been without access to my money to pay my bills since my **th. Green Dot will not call me to resolve this. My phone was shut off because my money is on the card to pay the bill. I have veen waiti g for a phone cal for *days now. They only respinf through email. PLEASE unblock my card. This situation is making me consider contacting my lawyer. I feel like they are trying to steal my money.

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Green Dot

Customer service issue
Reported by GetHuman-donnieka
Aug 13th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 12647 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-donnieka started working on this issue
Aug 13th, 2018 12:58pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 2:05pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 2:12pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 8:13pm

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