Almost *wks ago, my wallet was stolen. After almost *wks of back in forth with Green Do...

GetHuman-donnieka's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-donnieka's own words
Almost *wks ago, my wallet was stolen. After almost *wks of back in forth with Green Dot I finally received a new card. However, the $* transaction to pay for the replaced blocked my account. I have a replacement drivers license now & I uploaded it * seperate times. My hard copy license is due to be mailed in **days. I have been a customer with you for years. This is very disheartening. I have been without access to my money to pay my bills since my **th. Green Dot will not call me to resolve this. My phone was shut off because my money is on the card to pay the bill. I have veen waiti g for a phone cal for *days now. They only respinf through email. PLEASE unblock my card. This situation is making me consider contacting my lawyer. I feel like they are trying to steal my money.
GetHuman-donnieka did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-donnieka
Aug 13th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 12647 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-donnieka started working on this issue
Aug 13th, 2018 12:58pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 2:05pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 2:12pm
GetHuman-donnieka indicated the issue is not fixed yet.
Aug 13th, 2018 8:13pm