I am having problems with my secure login for moneypak, everytime I try to create one...

GetHuman-goldengu's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-goldengu's own words
I am having problems with my secure login for moneypak, everytime I try to create one, it says I already have one and my info is on file. But I never made one so I have no way of having that information. **I would like this to be resolved by completely resetting any and all secure moneypak accounts I've ever had. Because even when I go through trying to reset the password, it says it can't send me the link to reset it, and I have no idea why at all.
GetHuman-goldengu did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-goldengu
Aug 12th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
Seen by 4 customers so far
Similar issue to 12589 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-goldengu started working on this issue
Aug 12th, 2018 6:27pm
GetHuman-goldengu indicated the issue is not fixed yet.
Aug 12th, 2018 7:32pm