Greendot has no representative available to handle tax refund calls. If you do not have...

GetHuman-lodhaye's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman-lodhaye's own words
Greendot has no representative available to handle tax refund calls. If you do not have a card with them already, they do not have a prompt in the phone portal to connect you to help. I have messaged the company on facebook to find out if there is any help offered through that communication channel. I am becoming extremely frustrated and am about to take legal action. I have seen many GetHuman complaints on this subject, and it is baffling to see the lack of service from this company that is holding so many citizen's refunds from the federal government. This money adds up and it seems incredibly illegal.
GetHuman-lodhaye did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-lodhaye
Aug 8th, 2018 - 8 mons ago
I have an issue with Green Dot too
Fixed
Seen by 1 customer so far
Similar issue to 12183 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-lodhaye started working on this issue
Aug 8th, 2018 9:33pm
GetHuman-lodhaye indicated the issue is not fixed yet.
Aug 8th, 2018 9:33pm