Every time I call green dot they ask for a ** digit card number... my card has ** digit...

GetHuman-ritaacki's customer service issue with Green Dot from August 2018

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The issue in GetHuman-ritaacki's own words
Every time I call green dot they ask for a ** digit card number... my card has ** digits.... why is this so hard?
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Green Dot

Customer service issue
Reported by GetHuman-ritaacki
Aug 31st, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 22 customers so far
Similar issue to 14696 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-ritaacki started working on this issue
Aug 31st, 2018 3:34am
GetHuman-ritaacki indicated the issue is not fixed yet.
Aug 31st, 2018 11:33am
GetHuman-ritaacki indicated the issue is not fixed yet.
Aug 31st, 2018 11:38am
GetHuman-ritaacki indicated the issue is not fixed yet.
Sep 1st, 2018 12:40pm
GetHuman-ritaacki indicated the issue is not fixed yet.
Sep 1st, 2018 12:40pm
GetHuman-ritaacki indicated the issue is not fixed yet.
Sep 3rd, 2018 1:25pm