Green Dot Customer Service Issues

I recently noticed a charge of $48.22 on 5/14/18 from golookup.com. They offered a "free trial period" where you had to provide debit info, and like with other trials, I canceled before the monthly membership fee kicked in. I canceled a couple of days after the trial started by calling them. However, despite canceling, I am now being charged by them. I spoke to them, and they claimed I didn't cancel, which is untrue. I canceled the free trial 2-3 days after I started it. They can see that I only used the service once during the trial, yet they still want to charge me $48.22. I need help resolving this as I have been unsuccessful dealing with them directly.

I purchased a Greendot prepaid card to pay my electric bill since I'm an OTR truck driver and need to handle my bills over the phone or online. However, I've encountered various issues while trying to activate the card after loading money onto it. I've been searching for a way to speak with a representative over the phone to resolve this quickly. My electric bill must be paid by 3pm today to avoid disconnection, and I also need to transfer the service into my name by paying the deposit. It's frustrating that I can't activate the card to use the funds, especially with my three-year-old twins at home facing potential disconnection in temperatures ranging from 90°-[redacted]°. This situation needs immediate attention and resolution!

I have a negative balance on my account because I initially deposited a check through mobile capture, but it was taking too long to clear, so I cashed it at a check cashing place. Later, the same check was processed in my account, and I realized my mistake. I promptly repaid the amount to the check cashing place, including fees. However, the amount was deducted from my account again recently, leaving me confused and my account closed. I urgently need the funds from my two initial deposits as I have bills to settle.

I urgently need help. I purchased a GreenDot card this morning at Dollar General. When I tried to activate it online, I faced issues with the verification process. Now, my light bill is due, and I must pay it as my child has medical conditions and the heat in Galveston, Texas is overwhelming. Can someone please assist me in registering the card promptly? My contact number is [redacted]. Thank you. Christi A.

I have had an account with your company for over three months. I received multiple cards that never arrived and were returned to you. After finally receiving the third card, I attempted to activate it. However, due to the previous issues, I was asked to provide a copy of my driver's license. I submitted the required documents, and the online system approved them. Yet, upon in-person review, it was rejected. I have tried to resolve this multiple times without success. I urgently need access to my funds and require this matter to be resolved today. I have been unable to reach your help line as I have been blocked from submitting the necessary pictures, which I have already done multiple times. Please have a representative contact me promptly as this ongoing problem needs immediate attention before I escalate it to the Better Business Bureau.

I recently purchased a Load & Go Green Dot card and added $[redacted] to it. When I tried to register the card, it didn't work on the website. The number on the back of the card led me to a message saying the card isn't valid even after I loaded it with money. I contacted customer service to request a refund as I believe either the activation was faulty or this might be a scam. I think I should get a refund since the refund policy wasn't clearly explained to me. Transparency is essential for non-refundable items. I hope to speak to someone on the phone to resolve this issue and get my money back. Thank you.

I am having trouble accessing the funds on my expired Green Dot card. I didn't receive the physical card and can't log in online due to an error with security questions. I believe my daughter entered the information incorrectly. I have the expired card, purchase details, and a record of the last amount added. I need assistance either receiving a new card or getting the funds refunded. I've been unsuccessful with the automated system and hope to resolve this issue promptly. Thank you. - Tamara G.

I am dealing with identity theft after someone gained access to my social security number. To protect my information, I followed advice to use prepaid Visa cards. I purchased two Green Dot Visa cards - one for online shopping and the other for local purchases. However, activating these cards has been a struggle for over two weeks. The provided phone number does not lead to speaking with a live person, and the responses on Facebook seem automated. Many others are facing the same issue based on the replies from Green Dot. I am seeking a phone number to directly communicate with a live representative. I am considering filing a complaint with the Better Business Bureau and Channel 6 in Tulsa may investigate further.

I received a MoneyPak number to load on my card. After setting up my account, I was told it couldn't be verified. I called customer service and was informed that the MoneyPak had already been used. I have spent all day on the phone discussing the issue with my card company, Green Dot, and MoneyPak. Green Dot claims the money is on the card, but my account shows no balance. When I contacted MoneyPak today, they mentioned their system was down and asked me to call back in a few hours. However, I have not received any resolution from MoneyPak yet.

A few weeks ago, I noticed unauthorized charges from a gaming company on my bank account. I contacted green with the email provided for such issues but did not receive any response. After reaching out three times, my card got shut off unexpectedly on my payday, affecting my access to funds. I am frustrated as I live paycheck to paycheck and need assistance resolving this urgently. The lack of communication from green is concerning and has left me feeling helpless in this situation.

Hello, I need assistance with my new Greendot card. I have activated and registered it but have not added any funds yet. I intended to use the card to pay my auto insurance with Agency Insurance Company of Maryland, Inc. But it seems the company is not listed in your approved list. I attempted to add it without success and also couldn't reach anyone over the phone after several attempts. Can I provide my insurance company with my account and routing numbers for payment or not? Thank you. - TT

I'm having an issue with registering my Visa prepaid cards online. Every time I try to register a new card, I receive an error message stating that I have attempted to register the card too many times, even though it's my first attempt. I have had to contact customer service to have the cards registered. However, during my recent call for assistance, I encountered a frustrating experience. Despite being polite, I felt the customer service representative was not listening and kept repeating herself. When I requested to speak to a supervisor, I was placed on hold multiple times. Eventually, I decided to request a refund, which is expected to arrive by August 10th. I hope my car insurance provider will understand the delay caused by the issue with the prepaid card, as I am worried they might cancel my insurance due to payment delays. It has been a disappointing customer service experience overall.

Good afternoon, I am reaching out because I have encountered an issue with my Walmart MoneyCard since June 28th. My card was unexpectedly blocked, and I was not notified beforehand. After calling customer service, I discovered they blocked my card due to it being in my name while my wife's direct deposit goes into the account. I have provided all the requested documents since June 28th, and despite numerous emails and calls, my case keeps getting closed, forcing me to start the process over each time. This delay is now into August, and my card is still blocked. I even sought legal advice from an attorney experienced with cases involving Green Dot. I prefer not to involve a lawyer, but I feel compelled to if this issue persists. I have family and children to support, and funds have been held since June 28th. It is frustrating to be told to wait an additional two business days when I've already waited since June 28th. Can someone please assist me with this situation?

I lost my wallet containing my Green Dot card, cell phone, and all my SSI funds. I've contacted Green Dot multiple times to resolve this as my only source of income. I recently obtained a new card but was told to wait for the one with my name on it to transfer the balance. Despite my situation, they have not been helpful. I requested a supervisor's assistance but was not given a solution. Please expedite sending the new card via FedEx or allow me to use a temporary card to access my funds. Without access to my money, I am unable to pay for necessities. I urgently need this matter resolved today, as I have upcoming expenses. I can be contacted at my email [redacted]

I've been waiting by the roadside for two hours, attempting to get verified by your team to add money to my Visa card. Your new ID verification method isn't functioning, and a customer service representative mentioned it might take up to 8 hours, which I disputed. He transferred me to another person whose voicemail is full. Whenever I call any customer service number I find for your company, it leads back to the same full voicemail. I urgently need my account verified and access to the funds held for over two hours on my Visa card. Thank you, Bryan D., Email: [redacted], Phone: [redacted].

I've been on hold for nearly an hour now because my card isn't working. Was briefly taken off hold without any answer and then put back on multiple times. Nobody told me my card would be canceled and my account frozen because of the dispute I filed. An email notification would have been appreciated. I'm getting no updates on the status of my dispute or the funds in my account, and this lack of information is frustrating.

Since June 1, [redacted], I have been in contact with Green Dot regarding an issue with a MoneyPak sent to Catrina Call's card ending in [redacted]. Despite filling out a fraud dispute as instructed by Green Dot, the issue has not been resolved. My request to transfer the money back to my card ending in [redacted] has not been processed, and the money remains on Catrina's card. After numerous attempts to resolve this with Green Dot, I have contacted my attorney for potential legal action if the matter is not resolved promptly. It is important for the $[redacted] to be refunded as services were not provided. Despite multiple attempts to communicate the situation with Green Dot representatives, it seems that the information is not being recorded or relayed properly. I am hopeful for a resolution without legal action. Thank you, Mitzi Quillen.

On July 23, [redacted], I reported my lost card and canceled it immediately. I was informed it would take 7 business days to receive the new card, which I did. However, upon activation, I was notified that my account was blocked pending ID verification. After submitting my ID, I received an email stating the documents were not supported and that I needed to re-upload them. Frustrated by the delays, I have been unable to reach a customer service representative despite multiple attempts. I wish to cancel the card and access my funds promptly. The situation has led me to consider reporting this to the Better Business Bureau. I have a GoBank card with funds stuck in the account, and I urgently need assistance or a contact number to resolve this issue.

On July 27th, I purchased a GreenDot MoneyPak to load funds onto my GreenDot card. Unfortunately, the system was down, so I visited moneypak.com to report the issue. After filing the report, it stated that a check would be mailed to me in 7 to 10 business days. To confirm this, I reached out to GreenDot customer service. During my first call, the representative mentioned that there was a discrepancy with my name for the check and offered to correct it, but the call was disconnected. Upon calling back, the second representative informed me that she could not assist with MoneyPak issues and mentioned she couldn't do anything about the disconnection incident. I made the call on August 1st, [redacted], at 6 p.m., and I am eager for a prompt resolution to ensure I receive my refund.

My name is Rebecca Darby from Albuquerque, New Mexico. I have attempted to contact you twice with no response. On May 31st, I initiated a fundraiser on Facebook with hashtag #[redacted][redacted], where I gathered $80. According to Facebook, the funds were sent to Green Dot Bank for an account ending in [redacted], which I do not own. Facebook claims there is no money left in the account and I am unsure who received it. I am missing $3.28 from the $80 collected. I seek assistance in identifying the owner of the account ending in [redacted] and recovering my funds. The deposits made were on June 8th for $19.18, June 9th for $38.36, and June 10th for $19.18. Please aid me as I urgently require my $80 returned. Thank you for your attention. You can reach me at george.darby at gmail.com. Much appreciated.