I have a green dot card. My now ex-husband has the card, because we got divorced. His pay checks have always been deposited onto this card. I let him keep it. The magnetic strip has worn out on it now. He tried to call and get a replacement card and this put suspicious activity on it and has been locked. I tried to submit my drivers license and passport photos several times to get it unlocked and it keeps telling me that they are ineligible. I tried to call and get it unlocked and it just keeps telling me to submit forms. Is there another option I have to get it u locked as the id isn’t working?
GetHuman-hollielu did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-hollielu fixed the problem
We are waiting for GetHuman-hollielu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.