I have a green dot card. My now ex-husband has the card, because we got divorced. His p...

GetHuman-hollielu's customer service issue with Green Dot from July 2018

3 views
 | 
10943 similar
 | 
0 following
Help with my Green Dot issue
GetHuman-hollielu's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman-hollielu's own words
I have a green dot card. My now ex-husband has the card, because we got divorced. His pay checks have always been deposited onto this card. I let him keep it. The magnetic strip has worn out on it now. He tried to call and get a replacement card and this put suspicious activity on it and has been locked. I tried to submit my drivers license and passport photos several times to get it unlocked and it keeps telling me that they are ineligible. I tried to call and get it unlocked and it just keeps telling me to submit forms. Is there another option I have to get it u locked as the id isn’t working?
GetHuman-hollielu did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-hollielu fixed the problem
We are waiting for GetHuman-hollielu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hollielu fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-hollielu
Jul 28th, 2018 - 10 mons ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 10943 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-hollielu started working on this issue
Jul 28th, 2018 6:11pm
GetHuman-hollielu indicated the issue is not fixed yet.
Jul 28th, 2018 7:20pm