The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-suzyrom's own words
Load the moneypak number onto my prepaid debit card. One time it says can't verify identity. Tried another time it says number has i already been used ... I was given a moneyphak numbe to load on my card. Went through whole procedure of setting up an account. Told me couldn't verify. Called customer service they say it's been used. Been on phone all day talking and arguing with all of them. My card company, greendot and moneypak. Greendit says it's on there but my card reflects nothing. Moneypak today when I called said there system was down and try back in a couple of hours. Nothing yet. Not even an answer from moneypak
I have package and receipt for purchase and load number
I want my money refunded
This is my first time using and I will not make this mistake again
Put in for a refund. Sent photo verification of package and reciept
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