I contacted you about a green dot moneypak issue. I have gotten the runaround from gree...

GetHuman-lynnhayn's customer service issue with Green Dot from July 2018

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The issue in GetHuman-lynnhayn's own words
I contacted you about a green dot moneypak issue. I have gotten the runaround from green dot about a refund for a moneypak card with $***.** loaded onto it. They gave me a site to go to to process a refund and it states my request could not be processed, we are sorry we are not able to process a refund with the information with the information provided. My info hasn't changed. It's all over a person who I acquired a moneypak number from decided to take the money back and I was unable to load the moneypak to my card so I processed a refund. She went and did that too. I understand the block for that. But if didn't have the moneypak number in the first place how was I able to ask for the refund the number was given to me. I just want the refund for the one I bought yesterday and I'm done with Green dot period

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Green Dot

Customer service issue
Reported by GetHuman-lynnhayn
Jul 13th, 2018 - 3 years ago
Fixed
Seen by 1 customer so far
Similar issue to 9363 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-lynnhayn started working on this issue
Jul 13th, 2018 10:09pm
GetHuman-lynnhayn indicated the issue is not fixed yet.
Jul 13th, 2018 10:09pm

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