I recently purchased a VISA card through GreenDot because I would like to purchase an o...

GetHuman-mblymier's customer service issue with Green Dot from July 2018

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Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-mblymier's own words
I recently purchased a VISA card through GreenDot because I would like to purchase an online item. After purchasing the card, I realized that there is a $*.** fee that is taken off after making the first purchase so I needed to add more money to buy the online item. When I went to multiple participating registers to add money to my card, neither could complete the request. From my understanding there is a requirement of $** when reloading a card and a $*.** fee. After trying to put $* dollars on my card and then realizing this, I then tried to put $** to fufill the fees and requirements. The register still did not complete the request. Right now my card is activated and my balance is $**. I know this because I called the phone number and confirmed my activation and balance. This issue became frustrating so I called the number on the back of the card and dialed * to get a refund. The voice said “Your card is activated and ready to use. Your balance is $**. Thank you and have a great day.” At this point I would just like my $** back. I do not wish to lose the $*.** fee and nor do I wish to add money to the card. This has been an unpleasant experience and I would like to request a refund. Thank you. If I could speak to a live person I would appreciate it.
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Green Dot

Customer service issue
Reported by GetHuman-mblymier
Jul 4th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman-mblymier started working on this issue
Jul 4th, 2018 6:19am