I recently purchased a VISA card through GreenDot because I would like to purchase an o...
GetHuman-mblymier's customer service issue with Green Dot from July 2018
Help with my Green Dot issue
First: share to improve GetHuman-mblymier's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Green Dot help.
Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman-mblymier's own words
I recently purchased a VISA card through GreenDot because I would like to purchase an online item. After purchasing the card, I realized that there is a $*.** fee that is taken off after making the first purchase so I needed to add more money to buy the online item. When I went to multiple participating registers to add money to my card, neither could complete the request. From my understanding there is a requirement of $** when reloading a card and a $*.** fee. After trying to put $* dollars on my card and then realizing this, I then tried to put $** to fufill the fees and requirements. The register still did not complete the request. Right now my card is activated and my balance is $**. I know this because I called the phone number and confirmed my activation and balance. This issue became frustrating so I called the number on the back of the card and dialed * to get a refund. The voice said “Your card is activated and ready to use. Your balance is $**. Thank you and have a great day.” At this point I would just like my $** back. I do not wish to lose the $*.** fee and nor do I wish to add money to the card. This has been an unpleasant experience and I would like to request a refund. Thank you. If I could speak to a live person I would appreciate it.
GetHuman-mblymier did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman-mblymier fixed the problem
We are waiting for GetHuman-mblymier to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.