cant register without cell phone but paid money put on car

GetHuman848238's customer service issue with Green Dot from July 2018

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The issue in GetHuman848238's own words
needed card to pay a bill-purchased card and put money on the card ... purchased card and cannot get it registered -do not have cell phone to text to-put money on card at time of purchase to pay bill now i cant pay bill-called the c*s phone no but it** wont take my call since im not registered-numbers do not show up how do i get my money back -did not know had to have cell phone to use this card i do not have one-i need this money back to pay bill
need to pay bill -dont have the income to lose this money-this was the first -and last- experience with this
i just want my money back-i have dealt with this for a whole day-what a nightmare
i expected to purchase card, put money on it, and pay my bill using the card-did not know i had to buy a cell phone just for this
called and called and called and called-if you are not registered you cant get a live person-i just want my money back so i can pay my bill that was due TODAY
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Green Dot

green dot prepaid card
Customer service issue
Reported by GetHuman848238
Jul 4th, 2018 - a yr ago
I have an issue with Green Dot too
Seen by 11 customers so far
Similar issue to 8089 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman848238 started working on this issue
Jul 4th, 2018 3:11am
GetHuman848238 indicated the issue is not fixed yet.
Jul 4th, 2018 3:14am