I purchased a card and did not realize that it was a Debit card and I wanted a gift car...

GetHuman-caapple's customer service issue with Green Dot from July 2018

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The issue in GetHuman-caapple's own words
I purchased a card and did not realize that it was a Debit card and I wanted a gift card. I never activated the card...**** **** **** **** exp ***** sec code***.*I called and spoke with agent ***** about * weeks ago and went through the refund process. I was told I would get a refund in *-* weeks, I have yet to receive it. And so now....what do I do??? I have tried customer service but since I did not register the card, your system will not recognize the card. It keeps send me in a loop. I am looking to speak to a HUMAN and get this resolved.
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How do I let GreenDot know about a missing payment?How do I activate my Green Dot card?How do I recover my GreenDot account?Why is my GreenDot prepaid card not working?
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Green Dot

Customer service issue
Reported by GetHuman-caapple
Jul 3rd, 2018 - a yr ago
I have an issue with Green Dot too
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Timeline
GetHuman-caapple started working on this issue
Jul 3rd, 2018 9:23pm