I bought a moneypak to add funds to my card. It is not working. I've tried several time...

GetHuman830457's customer service issue with Green Dot from June 2018

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The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman830457's own words
Add funds to my card. ... I bought a moneypak to add funds to my card. It is not working. I've tried several times & now I can not use it at all. I've tried calling but I can't get through to a live agent because it is not a green not card. It is a chime card & I did check to make sure I can use moneypak to add funds. I called the number on my bank card but they tell me to call you. Please help!
I need to talk to a live agent. I don't have a greendot card so therefore I don't have an account number. I would like to talk to someone who can help.
Adding the money I paid to get the moneypak on to my card. I'm out $**.**
I've tried calling greendot, chime bank, & going online to the help center.
I have an issue with Green Dot too
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Green Dot

Moneypak
Customer service issue
Reported by GetHuman830457
Jun 28th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 7322 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman830457 started working on this issue
Jun 28th, 2018 7:37pm
GetHuman830457 indicated the issue is not fixed yet.
Jun 28th, 2018 8:52pm
GetHuman830457 indicated the issue is not fixed yet.
Jun 29th, 2018 2:32am
GetHuman830457 indicated the issue is not fixed yet.
Jun 29th, 2018 4:26am