I’m from New Orleans Louisiana but recently moved to Honolulu Hawaii. I lost my wallet...

GetHuman-jacobtca's customer service issue with Green Dot from June 2018

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The issue in GetHuman-jacobtca's own words
I’m from New Orleans Louisiana but recently moved to Honolulu Hawaii. I lost my wallet so my dad bought me a greendot card and loaded it and sent it to me so I’d have money. This was a week ago. I was able to register it and get a balance but I can’t get past the identification part. I have a picture of the front of my ID but not the back so it won’t verify me. I’m in a major situation it’s an emergency that I get this resolved. I have my SS card and birth certificate, and as I said a pic of the front of my ID but not the back. Please help me get my card verified I need it to pay for my work ad. It’s an emergency!
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Green Dot

Customer service issue
Reported by GetHuman-jacobtca
Jun 26th, 2018 - 4 mons ago
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Seen by 4 customers so far
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jacobtca started working on this issue
Jun 26th 2:55am