I have the greendot mobile app. I tried to deposit a check in the app by picture and it...

GetHuman-dhrabusi's customer service issue with Green Dot from June 2018

Help with my Green Dot issue
I have the greendot mobile app. I tried to deposit a check in the app by picture and it said greendot needed to know me better. In order to do that it tells me I either need to have a direct deposit on the card or add $*** in the last ** days. I put $*** on my card, went back to try again, and still the same result. I've called an ungodly amount of times today and got absolutely no help from you guys. Something needs to be done.
I trust that Green Dot will make this right and come up with a resolution that is fair.
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Green Dot

Customer service issue
Reported by GetHuman-dhrabusi
Jun 26th, 2018 - 2 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 6889 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-dhrabusi started working on this issue
Jun 26th 1:16am
GetHuman-dhrabusi indicated the issue is not fixed yet.
Jun 26th 8:50am