I was putting in the card numbers on the green dot website. When I went to press next...

GetHuman820477's customer service issue with Green Dot from June 2018

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The issue in GetHuman820477's own words
I was putting in the card numbers on the green dot website. When I went to press next, a circle with a red exclamation point appeared. The message said they couldn't process my personal information. Now it says I have to wait ** hours.
GetHuman820477 did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman820477
Jun 25th, 2018 - 4 mons ago
I have an issue with Green Dot too
Fixed
Seen by 9 customers so far
Similar issue to 6876 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman820477 started working on this issue
Jun 25th 11:22pm
GetHuman820477 indicated the issue is not fixed yet.
Jun 26th 9:37pm
GetHuman820477 indicated the issue is not fixed yet.
Jun 26th 9:38pm
GetHuman820477 indicated the issue is not fixed yet.
Jun 26th 9:38pm